<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[streamWrite Connect]]></title><description><![CDATA[streamWrite Connect]]></description><link>https://www.streamwriteconnect.com/blog</link><generator>RSS for Node</generator><lastBuildDate>Sun, 10 May 2026 02:58:14 GMT</lastBuildDate><atom:link href="https://www.streamwriteconnect.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Phone Self-Service for Government: Touch-Tone, Speech Recognition, and Conversational AI]]></title><description><![CDATA[GOVERNMENT TECHNOLOGY BRIEF A factual comparison to support informed decision-making by state and local government leaders State and local government agencies - courts, municipalities, counties, and other public bodies -have operated phone self-service systems for decades. The underlying technology has evolved through three distinct generations: touch-tone IVR, speech recognition IVR, and conversational AI. Each carries different capabilities, costs, risks, and operational requirements. This...]]></description><link>https://www.streamwriteconnect.com/post/phone-self-service-for-government-touch-tone-speech-recognition-and-conversational-ai</link><guid isPermaLink="false">69fe164857c1b4d9876742d3</guid><pubDate>Fri, 08 May 2026 19:54:46 GMT</pubDate><dc:creator>pbahar9</dc:creator></item><item><title><![CDATA[Transforming Government Services Through CX &#38; EX]]></title><description><![CDATA[Executive Summary Public-sector CX — including both federal and state/local agencies — has stagnated. According to the latest Forrester CX Index data, U.S. federal agency CX scores have hovered around ~61.9/100 for multiple years, with little to no improvement. That trend mirrors what state and local governments are experiencing. With citizens’ expectations shaped by modern private-sector service standards, these “flat” scores represent a risk to agency relevance and effectiveness — but also...]]></description><link>https://www.streamwriteconnect.com/post/transforming-government-services-through-cx-ex</link><guid isPermaLink="false">6938a0ff0b27bc7cafc79c9d</guid><pubDate>Tue, 09 Dec 2025 22:28:06 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/dc1403_2a4dfd90fa2b432195968c164a223530~mv2.jpg/v1/fit/w_960,h_720,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>pbahar9</dc:creator></item><item><title><![CDATA[Government Modernization...Post-Pandemic]]></title><description><![CDATA[Originally published 9/24/2021 I recently read an article regarding government modernization and the Post-Pandemic “Digital...]]></description><link>https://www.streamwriteconnect.com/post/government-modernization-post-pandemic</link><guid isPermaLink="false">683600f34bfc26afcebd5f85</guid><pubDate>Tue, 23 Sep 2025 22:16:28 GMT</pubDate><dc:creator>streamWrite .</dc:creator></item><item><title><![CDATA[The Value of Outbound Court Notifications]]></title><description><![CDATA[Originally Published 8/17/2022 We get notifications reminding us of our many things in our daily lives, such as dentist appointments,...]]></description><link>https://www.streamwriteconnect.com/post/the-value-of-outbound-court-notifications</link><guid isPermaLink="false">683600f34bfc26afcebd5f8d</guid><pubDate>Tue, 23 Sep 2025 20:55:40 GMT</pubDate><dc:creator>streamWrite .</dc:creator></item><item><title><![CDATA[Court Notifications Best Practices]]></title><description><![CDATA[Originally Published 11/8/2022 In a previous post, I discussed the importance and value of providing outbound court notifications.  Today...]]></description><link>https://www.streamwriteconnect.com/post/court-notifications-best-practices</link><guid isPermaLink="false">683600f34bfc26afcebd5f89</guid><pubDate>Tue, 23 Sep 2025 20:55:40 GMT</pubDate><dc:creator>streamWrite .</dc:creator></item><item><title><![CDATA[IVR Phone Payments]]></title><description><![CDATA[Originally published 11/17/2024 When it comes to making payments, calling into an IVR may not be the first thing that comes to mind. ...]]></description><link>https://www.streamwriteconnect.com/post/ivr-phone-payments</link><guid isPermaLink="false">683600f34bfc26afcebd5f86</guid><pubDate>Tue, 23 Sep 2025 20:55:40 GMT</pubDate><dc:creator>streamWrite .</dc:creator></item><item><title><![CDATA[10DLC and Short Code SMS : Controlling the Megaphone]]></title><description><![CDATA[Originally Published 3/15/2021 Of all my inboxes, there’s one I consider, well…. mine. I have all the normal channels; SMS, email,...]]></description><link>https://www.streamwriteconnect.com/post/10dlc-and-short-code-sms-controlling-the-megaphone</link><guid isPermaLink="false">683600f34bfc26afcebd5f84</guid><pubDate>Tue, 23 Sep 2025 20:55:40 GMT</pubDate><dc:creator>streamWrite .</dc:creator></item><item><title><![CDATA[SMS 10DLC Update]]></title><description><![CDATA[Originally Published 6/15/2021 Back in March, 2021 we posted an article about 10DLC, the new registration mandate for SMS messaging....]]></description><link>https://www.streamwriteconnect.com/post/sms-10dlc-update</link><guid isPermaLink="false">683600f34bfc26afcebd5f88</guid><pubDate>Wed, 17 Sep 2025 21:35:19 GMT</pubDate><dc:creator>streamWrite .</dc:creator></item></channel></rss>