GOVERNMENT TECHNOLOGY BRIEF A factual comparison to support informed decision-making by state and local government leaders State and local government agencies - courts, municipalities, counties, and other public bodies -have operated phone self-service systems for decades. The underlying technology has evolved through three distinct generations: touch-tone IVR, speech recognition IVR, and conversational AI. Each carries different capabilities, costs, risks, and operational re

Originally published 9/24/2021 I recently read an article regarding government modernization and the Post-Pandemic “Digital...

Originally Published 8/17/2022 We get notifications reminding us of our many things in our daily lives, such as dentist appointments,...

Originally Published 11/8/2022 In a previous post, I discussed the importance and value of providing outbound court notifications. Today...

Originally published 11/17/2024 When it comes to making payments, calling into an IVR may not be the first thing that comes to mind. ...

Originally Published 3/15/2021 Of all my inboxes, there’s one I consider, well…. mine. I have all the normal channels; SMS, email,...

Originally Published 6/15/2021 Back in March, 2021 we posted an article about 10DLC, the new registration mandate for SMS messaging....